privacy policy & terms of service

privacy policy.

Effective Date: October 2025
Business Name: nkd. socials
Website: www.nkdsocials.com
Contact: hello@nkdsocials.com

1. Overview

At nkd. socials, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or engage our services.

2. Information We Collect

We may collect personal information such as your:

Name, business name, and contact details (email, phone, social handles)
Project details and business information provided via our contact or intake forms
Payment details when you become a client (processed securely through invoicing systems)
Website usage data through cookies or analytics tools

We only collect information necessary to deliver our services and communicate effectively with you.

3. How We Use Your Information

Your information is used to:

Respond to enquiries and manage client relationships
Deliver agreed-upon services (content creation, social media management, paid media)
Process payments and maintain records
Improve our website, content, and service experience
Send occasional updates or marketing communications (you may opt out at any time)

4. Data Storage & Security

We store your information securely using password-protected systems and trusted third-party platforms (e.g., Google Workspace, project management tools).
We take reasonable steps to prevent loss, misuse, or unauthorised access to your data.

5. Sharing of Information

We do not sell or rent your data. Information may be shared only with:

Trusted contractors or software providers assisting with our services (e.g., cloud storage, analytics)
Legal or regulatory authorities when required by law

6. Cookies & Analytics

Our website may use cookies or similar technologies to improve your browsing experience and measure performance. You can disable cookies via your browser settings.

7. Access & Correction

You can request access to or correction of your personal information by contacting us at hello@nkdsocials.com.

8. Data Retention

We retain client data only as long as necessary to fulfil service obligations and legal record keeping requirements.

9. International Users

If you access our site from outside Australia, please note that your data may be processed in Australia under Australian privacy standards.

10. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

terms of service.

Effective Date: October 2025
Business Name: nkd. socials
Website: www.nkdsocials.com
Contact: hello@nkdsocials.com

1. Acceptance of Terms

By accessing our website or engaging our services, you agree to these Terms of Service and any additional terms outlined in service agreements or proposals provided by nkd. socials.

2. Services

nkd. socials provides:

Content creation
Social media management
Paid media management

All work is delivered as outlined in the relevant service agreement or scope document shared with each client.

3. Client Responsibilities

Clients agree to:

Provide accurate information, access, and approvals needed for service delivery
Maintain timely communication and adhere to agreed payment schedules
Ensure all required assets (images, brand materials, etc.) are provided before deadlines

4. Payments & Refunds

Payment terms follow those outlined in individual agreements (e.g., deposits, retainers, due dates).
Late or missed payments may pause or terminate services.
Refunds are not offered for services already completed or mid-month cancellations, as detailed in client contracts.

5. Ownership & Usage

Clients receive full rights to all deliverables once full payment has been made.
nkd. socials retains the right to use select materials, anonymised data, or project outcomes for portfolio and marketing purposes unless otherwise agreed in writing.

6. Cancellations & Termination

Cancellations and rescheduling follow the timelines outlined in our service contracts (e.g., 48-hour cancellation for shoots, 30-day notice for retainers).
Either party may terminate services with written notice per contract terms.

7. Confidentiality

Both nkd. socials and clients agree to maintain the confidentiality of sensitive business, marketing, or financial information shared during the working relationship.

8. Limitation of Liability

nkd. socials will not be liable for:

Indirect, incidental, or consequential losses
Platform errors, ad spend mischarges, or technical issues outside our control
Our total liability is limited to the value of the services paid for the relevant period.

9. Intellectual Property

All creative materials, strategies, and documents produced by nkd. socials remain our intellectual property until payment is received in full.
Upon payment, ownership transfers to the client as per contract terms.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled in accordance with Australian jurisdiction.

11. Contact

For questions regarding these Terms or our Privacy Policy, please contact:
hello@nkdsocials.com